Projects

Contact Center Intraday Forecasting

UIUC–Synchrony Datathon 2026

Built a hierarchical LightGBM and weekday-profile pipeline to forecast call center volume, handle time, and abandonment rate at 30-minute intervals.

Predicting Individual Medical Insurance Charges

STAT 425 Final Project

Applied linear regression with Box-Cox transformation, model diagnostics, and variable selection to model insurance charge variation across demographic and health factors.

Favourite-Longshot Bias in European Football Betting Markets

STAT 432 Final Project

Used statistical learning methods to detect and quantify systematic mispricing patterns in football betting odds across major European leagues.

Momentum in Tennis

2024 MCM

Modeled point-by-point momentum shifts in professional tennis matches using statistical and time-series approaches to capture performance swings.